I'm a service and product design aficionado using entrepreneurial, design thinking, and marketing lenses to develop, test, and launch products and services that delight and excite.
I bring human-centered design practice and strategic innovation to solve business problems and envision and craft services and products based on a deep understanding of customer needs.
diverse experience
I work for and with companies, non-profits, universities, the government, and social enterprises to design and innovate products and services and connect innovative thinking to marketing strategy.
about me
I'm a design thinker with an entrepreneurial mind, coupled with product design, UX research, and service design expertise, product and business acumen.
I have a knack for framing problems, empathy for end-users, and storytelling ability to spark insights that deliver solutions and innovations using human-centered design and lean startup methodologies. I have an eye for great UX and UI design to deliver simple, innovative, and instinctual physical and digital products that provide purpose and impact.
current
DIRECTOR, SERVICE DESIGNER
Year Up - National Team (Based in D.C.)
I'm an in-house hands-on design expert, taking concepts forward and working hand-in-hand with internal staff and external partners to test and implement services across the U.S. in a variety of communities and settings.
I research customer behavior and common customer responses to particular experiences (digital and in-person), identifying problem areas through KPIs, and develop and test innovative solutions and improvements to the customer, user, and beneficiary experience using a human-centered design and lean start-up methodologies.
